Customizing your recipient's delivery tracking experience can be done in Configuration ⇒ Tracking Page.
General Tracking Page Display Settings
There are multiple Tracking page configuration options available, such as:
Default tracking locale - the language in which the tracking link will be displayed; by default, it will be the same as the selected language for the dashboard.
Use slug as subdomain - By enabling this, the system will take your slug (set in Configuration ⇒ Organization profile) and use it as a subdomain.
Use contact name as 'From' - If this option is enabled, the Task Pickup contact name will be set as the sender.
Use depot contact name as Support info - If a Task is connected to a depot in any way, eLogii will take whichever information is populated in the Depot Contact Name field and show it to the customer under Support info.
Hide 'From' contact - Hides this information from the customer.
Hide Support contact - Hides support contact information from the customer.
Do not require identity code for authentication (show delivery segment tracking by default)
Enable PODPDF - Customers can download their PODs in a PDF format.
Hide depot pickups on POD - Depot pickup information will not be shown in POD data.
Hide customer pickups on POD - Customer pickup information will not be shown in POD data.
Show pickup address - Pickup Address will be shown to the customer on the Tracking page.
Show driver info - This option allows users to display Driver information on the Tracking page.
Driver map pin condition -The default behavior displays the Driver pin when the Task state is "enRoute" or "Arrived". Driver's pin even when the Task is in the Pickup completed state. This option allows you to display the Driver pin on the tracking page even if the Task is in a "Pickup completed" state, for example. The code for displaying this should be {"task.state": { "$gte": 30 }}.
ETA Display Settings
In this section, users can set up how the ETA will be displayed to the customer. You can hide the ETA information entirely and display an ETA message, or you can just input a period that will be shown to the customer. Please keep in mind that, if you set 60 minutes as your eta interval, when the Task ETA is 10:43, it will mean: the closest 15-minute interval is 10:45, so the interval shown will be 10:15 - 11:15 (60-minute interval around ETA). If you leave this field empty, eLogii will show the exact ETA.
Rescheduling and Address updates
Task reschedule and time window edit - if and up until when the customers can reschedule their tasks and edit time windows for their orders. Customers can reschedule either before the Task is started or before the day of when the Task is scheduled. It is possible to limit the number of times they can reschedule. Customers can also edit the time window, and you can set an interval for how long into the future they can shift their Task to. Additionally, customers may also be allowed to edit the time they wish to receive the delivery when rescheduling.
Address updates - if enabled, it enables customers to edit their address, as well as contact details and instructions. As is the case with rescheduling and time window editing, you can set it so that customers can reschedule either before the Task is started or before the day of when the Task is scheduled for. You can limit the number of times a customer can change their address. It's also possible to allow the customer to edit address details and coordinates, and to edit contact details and delivery instructions.
💡Pro tip
When a Customer reschedules a Task, the Route is automatically reoptimized when a task is removed from it. If you would prefer it being left as it was, with an empty slot in it where the task was removed, this configuration option can be set by going to Optimization ⇒ Do not automatically optimize route on update.
Displayed Task information
It is also possible to connect external tools with the tracking page by utilizing the Code snippet functionality.
You can further customize the task information that the customer can see under Configuration ⇒ Tracking Page ⇒ Displayed Task Information.
There are several parameters you can set to be visible to the customer, such as:
Task UID
Task Reference
Task Items
Custom Data
Rating
Task History
Driver Avatar (profile picture)
Hide pickup instructions
Hide delivery instructions
Show external ID
Styling and Labels
Status Labels enable you to display a specific message instead of the standard task status update.
For example, if you would like the message to read "Driver has picked up your order" instead of "Pickup Completed" you can do so in Configuration ⇒ Tracking Page ⇒ Status Labels.
Additionally, it's also possible to change the Map label names. For example, you can rename the Driver label to display Courrier, Agent, Technician, or anything else. You can change the display name of the following labels:
Driver
Pickup location
Delivery location
Support message
Edit Time window
Lastly, there is the option to customize the styling of the tracking link, such as changing the map theme or the colors in which certain parameters are displayed.
This can be done in Configuration ⇒ Tracking Page ⇒ Styling.
Click Save once the tracking link has been customized as per your preference.
When inputting a custom colour, ensure that the RGBA values are input, which are translated into HEX values.