Customizing your recipient's delivery tracking experience can be done in Configuration ⇒ Tracking Page.
There are multiple options available, such as:
Use slug as subdomain - By enabling this, the system will take your slug (set in Configuration ⇒ Organization profile) and use it as a subdomain.
Use depot contact name as Support info - eLogii will take whichever information is populated in the Depot Contact Name filed and show it to the customer under Support info.
Use contact name to state the task as "From Contact Name"
Hide 'From' contact - Hides this information from the customer.
Hide Support contact - Hides support contact information from the customer.
Do not require identity code for authentication (show delivery segment tracking by default)
Enable PODPDF - Customers can download their PODs in a PDF format.
Hide depot pickups on POD - Depot pickup information will not be shown in POD data.
Hide customer pickups on POD - Customer pickup information will not be shown in POD data.
Show pickup address - Pickup Address will be shown to the customer on the Tracking page.
ETA - how the ETA will be displayed to the customer. You can hide the ETA information entirely and display an ETA message, or you can just input a period that will be shown to the customer. Please keep in mind that, if you set 60 minutes as your eta interval, when the Task ETA is 10:43 will mean: the closest 15-min is 10:45, so the interval shown will be 10:15 - 11:15 (60-minute interval around ETA). If you leave this field empty, eLogii will show the exact ETA.
Task reschedule and time window edit - if and up until when the customers can reschedule their tasks and edit time windows for their orders. Customers can reschedule either before the Task is started or before the day of when the Task is scheduled. It is possible to limit the number of times they can reschedule. Customers can also edit the time window, and you can set an interval for how long into the future they can shift their Task to.
Address updates - if enabled, gives customers the ability to edit their address, as well as contact details and instructions. As is the case with rescheduling and time window editing, you can set it so that customers can reschedule either before the Task is started or before the day of when the Task is scheduled for. You can limit the number of times a customer can change their address. It's also possible to allow the customer to edit address details and coordinates and to edit contact details and delivery instructions.
Default tracking locale - the language in which the tracking link will be displayed; by default, it will be the same as the selected language for the dashboard.
💡Pro tip
When a Customer reschedules a Task, the Route is automatically reoptimized when a task is removed from it. If you would prefer it being left as it was, with an empty slot in it where the task was removed, this configuration option can be set by going to Optimization ⇒ Do not automatically optimize route on update.
It is also possible to connect external tools with the tracking page by utilizing the Code snippet functionality.
You can further customize the task information that the customer can see under Configuration ⇒ Tracking Page ⇒ Displayed Task Information.
There are several parameters you can set to be visible to the customer, such as:
Task UID
Task Reference
Task Items
Custom Data
Rating
Task History
Driver Avatar (profile picture)
Hide pickup instructions
Hide delivery instructions
Show external ID
Status Labels allow you to display a certain message instead of the ordinary task status update.
For example, if you would like the message to read "Driver has picked up your order" instead of "Pickup Completed" you can do so in Configuration ⇒ Tracking Page ⇒ Status Labels.
Additionally, it's also possible to change the Map label names. For example, you can rename the Driver label to display Courrier, Agent, Technician, or anything else. You can change the display name of the following labels:
Driver
Pickup location
Delivery location
Support message
Edit Time window
Lastly, there is the option of customizing the styling on the tracking link, such as changing the map theme or changing the colours in which certain parameters are displayed.
This can be done in Configuration ⇒ Tracking Page ⇒ Styling.
Click Save once the tracking link has been customized as per your preference.
When inputting a custom colour, ensure that the RGBA values are input, which are translated into HEX values.
💡Pro tip
Changing the language of your eLogii workspace will reflect the language of the tracking page. For example, if you set your language to French, the tracking page will be in French as well.
You can change the language of your workspace in the top right corner of the screen by clicking the arrow next to your organization profile.
This is what the tracking page would look like if the workspace language were set to French.
