In case a task fails to be completed, there is the option of setting up a workflow for returning to a specified location (pickup location or some custom location).
Setting this up can be done in Configuration ⇒ Issue Options ⇒ Return to a Location.
Return Actions Custom
This allows custom POD actions to be set for the returned tasks.
It can be enabled in Configuration ⇒ Issue Options ⇒ Return to a Location ⇒ Custom.
Click Save once the actions have been set.
Return Actions Delivery
This allows delivery POD actions to be set for the returned tasks.
It can be enabled in Configuration ⇒ Issue Options ⇒ Return to a Location ⇒ Delivery Actions.
Click Save once the actions have been set.
Return Actions – None
This allows POD actions originally set, to not apply for the returned tasks.
It can be enabled in Configuration ⇒ Issue Options ⇒ Return to a Location ⇒ None.
Click Save once the actions have been set.
Return Actions – Pickup
This allows pickup POD actions to be set for the returned tasks.
It can be enabled in Configuration ⇒ Issue Options ⇒ Return to a Location ⇒ Pickup.
In case there are no pickup actions set for the task, selecting this option will opt for delivery actions.
Click Save once the actions have been set.
Return Actions – Pickup Only
This allows pickup POD actions to be set for the returned tasks.
It can be enabled in Configuration ⇒ Issue Options ⇒ Return to a Location ⇒ Pickup Only.
In case there are no pickup actions set for the task, selecting this option will be disregarded.
Click Save once the actions have been set.
Return to Safe Place
This enables instructions to be presented to the driver if the task cannot be completed as the contact is unavailable, notifying him of a safe place to leave the package. You can set the safe place to be either the pickup location or a completely custom location.
Setting this can be done in Configuration ⇒ Task Issue Workflow ⇒ Return to Safe place
Please note that while you can't specifically have the return journey be set as the last Task on the drivers list automatically, you can configure where the return Task should go as well as manually change the order of the Route in the Planning screen