Return Tasks can be created only from Failed Tasks, i.e. Tasks that have been assigned a Failed state either by the Driver via the Driver app, or manually by operators through eLogii.
Return Tasks are essentially copies of the original Failed Tasks because they contain the same imported data as the original, however, the Pickup and Delivery locations are reversed. This makes Return Tasks ideal for cases where your customers report an issue with their order, and your workers need to return to the customer's location and pick up their package.
Once you have a Failed Task (or multiple Failed Tasks), navigate to the Task section of eLogii, select the Failed Tasks you wish to have Return Tasks created for, navigate to the Actions menu, and select Create Return Task (s).
This will now create and automatically assign the return Tasks to the original Driver. They will have the Returning tag, which is how you can differentiate them from the other Tasks.
Return Tasks can be rescheduled and moved to any other date, and you can either keep the original assignee or set it as unassigned. Select the Task (or Tasks) you wish to move to another day, navigate to the Action menu, and select Move tasks to another date.
A pop-up will appear which will allow users to select the exact date, or date range, for when the Task needs to be moved. The original Driver can be kept when moving the Tasks, or they can be set as unassigned.
In case you have a specific workflow regarding Return Tasks in terms of automatically creating them, or having their delivery location be a specific place, rather than the location where the Task was originally picked up from, you can check out our article on various Return Options.
Auto create Return Task
eLogii allows users to automatically create Return Tasks from existing Failed Tasks. This can be enabled from Configuration Configuration ⇒ Task Issue Workflow ⇒ Returns ⇒ Auto create return task.
You can have multiple options enabled simultaneously, and they are the following:
If task is set to failed, create a return to specified location in the same route. (Note: If reattempts are enabled for the task, return task will not be created if task fails) - Activating this option means that a Return Task will automatically be created once a Task has been failed. However, if you have Reattempts enabled, the automation will not trigger.
Create return task if reattempt fails - In case the Driver is unable to perform the Task successfully on the second try. then a Reutrn Task will be created.
If task is picked up and moved to another date, create a return task for the task's original date - This means that if a Task has been assigned to a Driver and the pickup has been completed, if that Task has been rescheduled to another date in the future, a return Task will automatically be created,